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Data Privacy Policy

Last updated: May 08, 2024

At Sociable, (“Sociable,” “we, “us” and/or “our”), we the website www.sociable.how (the “Website”), the conversational AI and related services.

We consider the privacy of our users and the security of their personal information, to be extremely important. This Privacy Policy describes, in detail, the types of personal information we collect and store, and how we use and distribute personal information. Please read this Privacy Policy carefully.

This Privacy Policy applies only to personal information collected on the Site and personal information collected relating to our Customers (as defined below).

1. Information we collect

For those who are using Sociable Software (Conversational AI) as a customer (”Customers”): When you use any Sociable Software as a Service (the “Services”), we store all the content you provide, including but not limited to accounts for team members, files, pictures, project information, and any other information that you provide to the Services.

In and through the Services, we also collect data about usage of the Services. This may include, but is not limited to, numbers of instagram followers, flows, instagram live users, etc.

Types of Personal Information:

1. Information collected from Sociable Customers (“Customers”): We may collect personal information such as name, address, company name, identification, publicly available social media profile information, e-mail, IT information (IP addresses, usage data, cookie data, browser data) and financial information (credit card details, account details, payment information). We use a third-party service provider to process credit card transactions, who are governed by their own agreements

2. data collected for and by our Customers: Our services allow you to import personal information that you have collected from your users, customers, prospective customers, and social media and messaging platform contacts (collectively “Followers”) or other individuals. As we have no direct relationship with your Followers or any person other than you, you are responsible for ensuring you have the appropriate permission and legal basis for us to collect and process information about those individuals. We may use and incorporate information you have provided, or we have collected from you, or collected about Subscribers, into our features as part of our Services

3. sensitive personal information: We request that you do not disclose sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) through the Services or otherwise.

2. Purpose of data collection

For service operations (1.) to operate, maintain, administer and improve the Services; (2.) to manage and communicate with you regarding your Services account, if you have one, including by sending you Services announcements, technical notices, updates, security alerts, and support and administrative messages; (3.) to process payments you make through the Services; (4.) to better understand your needs and interests, and personalize your experience with the Services; (v) to send you information about the Services by email (vi) to respond to your Services-related requests, questions and feedback.

3. Sharing private and personal information

We take your privacy seriously and do not share or sell your personal information with any third party organizations without your explicit consent, except as described in this Privacy Policy. However, we may need to disclose your personal information to third parties under certain circumstances, including:

Service Providers (Third Parties): We may use third-party companies or individuals to provide and administer the Services on our behalf, such as bill and credit card payment processing, customer support, hosting, email delivery, and database management services. These service providers are only permitted to use your personal information to perform these tasks for lawful business purposes in accordance with the terms of our agreement with them.

Professional Advisors: We may disclose your personal information to professional advisors such as lawyers, financial specialists, business specialists, and insurers as necessary to provide professional services to us.

Business Transfers: If we sell or acquire businesses or assets, personal information may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Sociable (or its assets) will have the right to use your personal information and other information in accordance with this Privacy Policy. We may also disclose aggregated personal information to describe our Services to prospective acquirers or business partners.

Compliance with Laws and Law Enforcement: Protection and Safety: We may disclose information about you to government or law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary or appropriate to comply with applicable laws and legal requests, enforce the terms and conditions that govern the Services, protect our rights, privacy, safety, or property, and protect against fraudulent, harmful, unauthorized, unethical or illegal activity.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

4. Customer’s rights and choices for data protection

Object to processing: You may have the right to object to Sociable’s processing of your personal information. You may do so by contacting us using the contact details provided under “Contact Us” heading below.

Restrict processing: You may have the right to request that Sociable restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your personal information or when you have objected to processing, for the period of time it takes for Sociable to verify your objection.

Data portability: You may have the right to receive your personal information in a structured, commonly used and machine-readable format and to transmit that data to another data controller.

Withdraw consent: If Sociable is processing your personal information based on your consent, you may withdraw that consent at any time by contacting us using the contact details provided under “Contact Us” heading below.

- Note that we may need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or permitted by applicable law.

For the data controlled by our Customers: if you are an individual whose personal information is processed by Sociable on behalf of a customer, you will need to contact that customer directly to exercise your data protection rights. Sociable will assist its customers in responding to your requests in accordance with applicable data protection laws.

5. How long we keep Customer’s information

We understand the importance of protecting your personal information, and we will only retain it for as long as necessary to provide our Services or to comply with legal obligations, settle disputes, prevent misuse, and enforce our agreements. If we are required by law to do so, we will delete your personal information by erasing it from our database.

6. Children’s information

We are committed to protecting children's privacy online. The Site and/or the Services are not intended for use by anyone under the age of 13, and we do not knowingly collect or solicit personal information from anyone under the age of 13. We encourage parents and guardians to be involved in and monitor their children's online activity. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without parental consent, we will take steps to delete the information promptly. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete the information. You may do so by contacting us using the contact details provided under “Contact Us” heading below.

7. Security

Notification of Security Breach: In the event of a security breach that results in unauthorized access to our system, which may impact you or your Followers, Sociable is committed to promptly notifying you. We will provide you with all necessary information regarding the breach, and we will also detail the steps taken to address the situation. Our priority is to ensure the protection of your personal information and that of your Followers, and we take all necessary measures to prevent any future security breaches.

Protection of Your Personal Information: At Sociable, we make every effort to safeguard personal information from loss, unauthorized access, misuse, disclosure, alteration, and destruction. We consider the nature of the personal information and the risks involved in processing it when implementing reasonable and appropriate measures to ensure its protection.

Although we strive to store personal information collected through our Site and Services in a secure environment that is not accessible to the public, we cannot guarantee the security of personal information during its transmission or storage on our systems. We also acknowledge that third-party entities such as hackers may illegally obtain access to personal information, despite our security measures. Thus, we do not warrant or represent that personal information about you will be protected against loss, misuse, or alteration by third parties.

Our credit card processing vendor utilizes security measures to safeguard your information during and after the transaction. If you have any questions about the security of your Personal Information, please contact us at at contact@sociable.how with the subject line"Questions about Privacy Policy."

Changes to our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical or business developments. When we make significant changes to this Privacy Policy, we will take appropriate measures to inform you about the changes, in a manner consistent with the importance of the changes. If applicable data protection laws require us to obtain your consent to any material changes to this Privacy Policy, we will do so.

To know when this Privacy Policy was last updated, you can check the “Last Updated” date displayed at the top of this Privacy Policy. The new Privacy Policy will be applicable to all past and current users of the website and will supersede any prior notices that conflict with it.

Contact Us

If you have any questions about this Privacy Policy, You can contact us at contact@sociable.how with the subject line “Questions about Privacy Policy”: