Data Privacy Policy

Last updated: Nov 08, 2024

At Sociable (“Sociable,” “we,” “us,” and/or “our”), we operate the websitewww.sociable.how(the “Website”) and provide conversational AI and related services.

We consider the privacy of our users and the security of their personal information to be extremely important. This Privacy Policy describes, in detail, the types of personal information we collect and store, and how we use and distribute personal information. Please read this Privacy Policy carefully.

This Privacy Policy applies only to personal information collected on the Website and personal information collected relating to our Customers (as defined below).

1. Information We Collect

For Customers Using Sociable Software (Conversational AI):

When you use any Sociable Software as a Service (the “Services”), we store all the content you provide, including but not limited to:

• Accounts for team members
• Files, pictures, and project information
• Any other information you provide to the Services

We also collect data about usage of the Services, which may include (but is not limited to):

• Numbers of Instagram followers
• Flows
• Instagram Live users

Types of Personal Information:

Information Collected from Sociable Customers (“Customers”):

• Name, address, and company name
• Identification and publicly available social media profile information
• Email address and IT information (e.g., IP addresses, usage data, cookie data, browser data)
• Financial information (credit card details, account details, payment information)

Note: We use a third-party service provider to process credit card transactions, governed by their own agreements.

Data Collected for and by Our Customers:

Our Services allow you to import personal information collected from your users, customers, prospective customers, and social media or messaging platform contacts (collectively, “Followers”) or other individuals.

As we have no direct relationship with your Followers or any person other than you, you are responsible for ensuring appropriate permissions and legal bases for collecting and processing this information.

Sensitive Personal Information:

We request that you do not disclose sensitive personal information (e.g., social security numbers, racial or ethnic origin, political opinions, religion, health, biometrics, genetic data, criminal background, or union membership) through the Services or otherwise.

2. Purpose of Data Collection

We collect personal information for the following purposes:

• To operate, maintain, administer, and improve the Services.
• To manage and communicate with you regarding your Services account, including sending announcements, technical notices, updates, security alerts, and support or administrative messages.
• To process payments made through the Services.
• To better understand your needs and interests, and to personalize your experience with the Services.
• To send you information about the Services by email.
• To respond to your Services-related requests, questions, and feedback.

3. Sharing Private and Personal Information

We take your privacy seriously and do not share or sell your personal information with third-party organizations without your explicit consent, except in the following cases:

Service Providers (Third Parties):

We may use third-party companies or individuals to provide and administer the Services on our behalf, including billing, payment processing, customer support, hosting, email delivery, and database management.

Professional Advisors:

We may disclose personal information to professional advisors such as lawyers, financial specialists, business consultants, and insurers, as necessary.

Business Transfers:

In the event of a business acquisition or sale, personal information may be part of the transferred assets.

Compliance with Laws and Law Enforcement:

We may disclose personal information to government or law enforcement officials to comply with legal requirements or protect against unauthorized, unethical, or illegal activities.

Cookies and Online Data:

Cookies and similar technologies may be used by our online partners or vendors for marketing purposes.

4. Customer Rights and Choices for Data Protection

Customers may have the following rights regarding their personal information:

• Object to Processing: Contact us if you wish to object to Sociable processing your personal information.
• Restrict Processing: Request a restriction of processing under certain circumstances, such as accuracy disputes.
• Data Portability: Request your personal information in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for processing your personal information by contacting us.

Note: For data controlled by our Customers, you must contact the Customer directly to exercise these rights.

5. Retention of Information

We retain personal information only as long as necessary to provide Services, comply with legal obligations, settle disputes, prevent misuse, and enforce agreements. When required by law, we delete personal information from our database.

6. Children’s Information

The Website and Services are not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected such information, contact us immediately to delete it.

7. Security

We use reasonable measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, we cannot guarantee the complete security of information during transmission or storage.

If you have questions about the security of your information, please contact us atcontact@sociable.howwith the subject line "Questions about Privacy Policy."

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated appropriately, and any updates will supersede previous notices.

Contact Us

For questions about this Privacy Policy, contact us at:

Email:contact@sociable.how